FAQ

Frequently Asked Questions

You've got questions. We've got answers.

Overview

QuestionAnswer
How can I benefit from buying from Candela?
  • 100 different lines of lamps, ballasts and sockets from over 150 manufacturers.
  • 30,000 items stocked on our shelves.
  • Items in stock are shipped the same day providing you with a quicker delivery than ordering directly from the manufacturer.
  • 25 Customer Service Representatives with combined experience totaling hundreds of years.
  • State-of-the-art technology for swift technical assistance.
Who is Candela? Candela is one of the nation's largest, most extensive resources for lamps, ballasts and sockets.
How do I contact Candela or get more information? It's easy. Choose from:
  • Phone: (800) 922-9226, 8:00am EST to 4:30pm PST - that's 11 hours to connect with Candela.
  • Fax: (800) 822-8226
  • Email:
  • Web: Use the Quick Quote feature on our website at http://www.candelacorp.com/qq
Where is Candela located? We have two shipping locations covering the Western and Eastern regions of the United States.

Candela - West
5600 Argosy Circle, Suite 300
Huntington Beach, CA 92649

Candela - East
2550 Brodhead Road, Suite 300
Bethlehem, PA 18020

Ordering Info

QuestionAnswer
How can I place an order with Candela? Take your pick:
  • Phone: (800) 922-9226, 8:00am EST to 4:30pm PST
  • Fax: (800) 822-8226
  • Email:
How do I return a product? You can initiate returns requests:
  • Web: RGA Forms
  • Email:
  • Phone: (800) 922-9226 x6008, 8:00am PST to 4:30pm PST
Also, make sure you read our Return Goods Policy.

How can I get a quote on an item? Give us less than two minutes on the phone and you'll have your quote.
  • Phone: Call (800) 922-9226, 8:00am EST to 4:30pm PST to speak with a Customer Service Representative.
  • Fax: You can also fax your quote to (800) 922-9226.
  • Email: You can email a request for a quote to
Does Candela have a catalog and price sheet? Through our customer service department, you have immediate access to our extensive, up to date product and pricing databases. We also offer links to manufacturer sites on this website. Product specifications and pricing are available electronically, on request. We do not currently have a printed catalog.
Does Candela have an order minimum? Most of our products are offered without a minimum order. On certain miniature lamp products, we require a small minimum package quantity.
What products does Candela carry? Want specifics? View the Candela Line Card.
  • 100 different lines of lamps, ballasts and sockets from over 150 manufacturers.
  • 30,000 items stocked on our shelves.

Billing Info

QuestionAnswer
What are Candela's payment terms? COD or Net 30 days on approved credit.
How do I set up a net 30-day term account? Complete the credit application form and we'll get back to you.
How long does it take to set up an account with Candela? Generally no more than 14 days though most are handled in 1 to 4 days.
Does Candela accept credit cards? Credit cards are accepted on a limited basis for retail customers. We do not offer credit card terms to distributors or OEM.s. We accept VISA, Mastercard, American Express, and Discover.
Does Candela offer discounts? There's never one pricing fits all. We may award special pricing on products and quantities, (i.e., case or multiple cases), order frequency or low volume consistent for a long period of time.
Where do I send a payment? Send your payment for invoices via check to:

File #1033
1801 W. Olympic Blvd.
Pasadena, CA 91199-1033

Whom do I contact if I have a billing question? It's easy. Choose from:
  • Phone: (800) 922-9226, 8:00am EST to 4:30pm PST - that's 11 hours to connect with Candela.
  • Fax: (800) 822-8226
  • Email:
  • Web: http://www.candelacorp.com

eStatus

QuestionAnswer
What is eStatus? eStatus is anytime access to the status of your quote request, product return or order, online.
Whom do I contact if my login fails? Just complete the request information and we'll email you with your password within seconds.

Shipping Info

QuestionAnswer
How does Candela ship packages? You name it, we use it, including UPS, FedEx, LTL, and truck line carriers.
What freight carriers does Candela use? UPS and FedEx.
When will Candela ship my package? How about same day shipping on most products in stock, and next day shipping for products in stock at a supplier? That's 3 to 5 days faster than going direct with manufacturers.
Can I track my package myself? Any time, online. Click on eStatus.
Does Candela have a freight-allowed policy? No, but freight can be negotiated on a per order basis. At Candela, it's all about flexibility.
Where does Candela ship from? We have two shipping locations covering the Western and Eastern regions of the United States.

Candela - West
5600 Argosy Circle, Suite 300
Huntington Beach, CA 92649

Candela - East
2550 Brodhead Road, Suite 300
Bethlehem, PA 18020
  • Delivery

    Among the fastest in the industry.
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  • eStatus

    Click for fast and easy order status.
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  • 100 Product Lines

    More than 150 different manufacturers.
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