Candela Benefits
The Products, Processes and People to Deliver
Vast, Varied Stock
- 100 different lines of lamps, ballasts and sockets from over 150 manufacturers
- 30,000 items stocked
- Candela Customer Service Representatives know more about light bulbs than anyone in the business, especially with a database of 60 years of information gathered and on hand.
- Our staff is available 5:00 a.m. - 4:30 p.m. PST (8:00 a.m. - 7:30p.m. EST). Call us at 800-922-9226.
- Candela proactively plans for industry changes, anticipating shortages and stocks.
- Quotations in 2 minutes or less
- Same day shipping for "in stock" items; lead times for non-stock items are provided upon request
- Next day shipping for products in stock at our major suppliers
- 80% of the U.S. is covered within 2 days by ground freight
- Products are picked up at suppliers, eliminating long lead times and waiting for products to be shipped from a supplier to Candela
We have 2 stocking warehouses in:
- Huntington Beach, California
- Bethlehem, Pennsylvania
- Shipment error less than 1/2 of 1% of the time
- Inventory systems are over 99.7% Accurate
If we ship directly to your customer, we are invisible - there is no reference to Candela on any paperwork connected with the order.
Direct ShippingCandela will ship an order directly to a customer's customer on time and without error - without fail.
Order StatusNeed an update at any stage in the ordering process? Get the info you need by fax, email, telephone, Live Chat or online:
- Product identification
- Quotation, pricing and product availability
- Order confirmation
- Shipping confirmations
- Freight charges
- Shipping status
We may award special pricing on products and quantities, (i.e., case or multiple cases), order frequency or consistent low volume ordering for a long period of time.
Seal of Approval- Inspection of outgoing product
- Packing boxes certified and tested by FedEx
- State-of-the-art phone system
- Advanced distribution systems for customer service, purchasing, warehousing, sales analysis and accounting
- EDI support
- Online quote and order search through eStatus
- Wireless order picking systems in warehouse
- Information technology staff
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Our Warehouses
Fully stocked and ready to deliver.
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eStatus
Click for fast and easy order status.
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Locations
Ideally positioned to serve you well.
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